Careers

The Company | Gulf Bio Analytical Group

Established in 1999 in Dubai, United Arab Emirates, Gulf Bio Analytical LLC (GBA), is a recognized leader in providing comprehensive laboratory solutions to the hydrocarbon processing and the analytical and life sciences industries in the Middle East, India and S.E. Asia. From our headquarters in Dubai and all our regional offices, we can efficiently serve the growing laboratory clientele in these regions.
We represent world-leading scientific and analytical equipment manufacturers and partner with them to provide total, value-added, and cost-effective services to our esteemed clientele. All our offices are well equipped and adequately staffed to handle end-to-end business functions such as sales, service, logistics, distribution, warehousing, accounts, etc.
Committed to continually creating excellence, we are successfully forging ahead with the expansion of our services in the analytical and life science industry both quantitatively and geographically.

The Function | Accountabilities

We are looking for an experienced sales professional who will work with a set of defined Named Accounts, helping them in their daily activities, offering the vast portfolio of services and products GBA can provide to them.  We are passionate about our customer experience and satisfaction in every transaction, and the SSD AM plays a crucial role in selling the portfolio of services tailored to each customer's needs. Here some of the most critical accountabilities:

• Customer satisfaction and loyalty are of paramount importance for our Service Business are one of the key expected deliverables and the SSD AM
• Nurture and secure the long-term success of the existing customer relationship, achieving a growing service wallet share within the current accounts. Have a documented and tailored account strategy, especially for the larger or most potential accounts.
• Make prospecting of new business and/or new accounts the main objective one of the daily activities spending time meeting new customers or providing further services to existing customers.
• Drive profitable service sales order performance in the assigned accounts.
• Engage with the transactional sales team and foster collaboration across a multi-channel environment with the goal of faster customer requests turnaround time and improved customer vicinity.
• Accurately report all relevant customer interactions in the company CRM. Manage the funnel professionally, keeping it updated and readily accessible to other parts of the organization.
• Maintain a well-managed funnel capable of securing an accurate forecasting process.
• Ensure company compliance for each transaction, starting for clean and accurate order booking.
• Make SSD a strong contributor to cash generation – given the nature of the business and the associated portfolio; the company looks at the service business as an effective way to generate cash vs. capital equipment business.

The Profile | Skills and Attitude

We are looking for a professional with management and leadership skills who is willing to develop his/her career in the fast-growing service business:

• Proven sales track record in the analytical or service industry in life science or applied market space.
• Capable of developing and implement long term sale account and coverage plan.
• Engage effectively with the customer both technically and commercially. Capable of articulating plans and situations very clearly and effectively.
• Ensure that all the established sales and internal processes (e.g., quoting process, funnel management, order acceptance, etc.) are followed systematically to secure efficient collaboration internally and with the customers.
• Can develop and articulate business proposition balancing company and customer requirements. Can feel situation and customer and translate effectively whatever perceived in useful data that will drive decisions/actions.
• Has a genuine passion for customer satisfaction and advocate for it internally and externally in an evident and integral manner.

The Offer | Reward and Leadership Framework

• A multinational business environment in a fast-growing business within a company that is continuously striving to improve people's development, business, and financial performance.
• An environment where professionals can learn and develop thanks to a proven and successful leadership framework.
• A competitive compensation and reward package which can meet talent aspirations and goals.

We look forward to receiving candidate reference at careers@gulfbioanalytical.com or +971 507 083 704 citing as a reference SSD Account Manager position.

The Function | Accountabilities

• Identifies and prioritizes new client and existing opportunities and develops solution implementation and growth strategies.
• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
• Generate growth - working with internal resources, specialists and the customer to define application requirements and products supplied by GBA group.
• Prepare proposals, negotiate contracts and close orders with end customers and assist in the execution process.
• Develop sales strategies in the accounts and engage colleagues to drive growth in the accounts.
• Make forecasts and developments by using CRM tools and by monitoring the market and the industry.
• Collaborate and coordinate with (technical) sales, field, lab and service specialists (as well as any other internal partners) to provide technical expertise to the customers.
• Create account specific events to generate the funnel for RTV products and other low selling products.
• Build an internal network within the company and engage internal company resources to resolve customer issues.

The Profile | Skills and Attitude

We are looking for a professional with management and leadership skills who is willing to develop his/her career in the fast-growing instrument business:

• Bachelor or Master degree of Science in Chemistry, Biochemistry, Biology, Engineering or scientific related field.
• 4-5 years proven track record in sales in Analytical instruments/High Value instruments or in Similar field.
• Strong market knowledge and professional networks.
• Commercial mindset, strongly motivated by a desire to win new business, with demonstrated pursuit of opportunities.
• Strong interpersonal, verbal and written communication and presentation skills; ability to meet deadlines.
• Computer literate in MS Office, CRM.

The Function | Accountabilities

We are looking for a Field Service Engineer that will adapt to the Service Delivery function set here in GBA. We cannot stress enough the importance of this function for our customers, so we are looking forward to a seasoned Service professional who can make a lasting positive impact in the following areas:

• To perform the activities with maximum Efficiency to meet predefined targets.
• Maximize the Number of jobs attended per Day and utilize the maximum working hours while maintaining customer loyalty.
• Ensure that maximum leads are generated through the cross-selling program and timely communication of promo offers.
• To engage with the customers and have good communication & customer handling skills to meet customer satisfaction scores.
• To develop competencies for new instrument portfolios by self-learning and initiative or training.
• Taking ownership and showing flexibility to the organizational needs

The Profile | Skills and Attitude

We are looking for a Service professional who is willing to develop his/her career in the fast-growing Service business and expect to have minimum of the below:

• Experience in the relevant field job up to 5 Years
• Experience in handling Installations of GC Analyzers in Oil & Gas Companies
• Experience in handling Minor Breakdowns in GC Analyzers
• Basic knowledge on Special Detectors like FPD, FD-HID, SCD
• Problem Solving skills
• Good in Internal and External Communication
• UAE Drivers’ license would be preferred but is not compulsory
• Genuine Passion for Customer Satisfaction

The Offer | Reward and Leadership Framework

• A multinational business environment in a fast-growing business within a company that is constantly striving to improve people's development, business, and financial performance.
• An environment where professionals can learn and develop thanks to a proven and successful leadership framework.
• A competitive compensation and reward package which can meet talent aspirations and goals.

We look forward to receiving candidate reference at careers@gulfbioanalytical.com citing as a reference Field Service Engineer - Analyzers

The Function | Accountabilities

We are looking for a Field Service Engineer that will adapt to the Service Delivery function set here in GBA. We cannot stress enough the importance of this function for our customers, so we are looking forward to a seasoned Service professional who can make a lasting positive impact in the following areas:

• To perform the activities with maximum Efficiency to meet predefined targets.
• Maximize the Number of jobs attended per Day and utilize the maximum working hours while maintaining customer loyalty.
• Ensure that maximum leads are generated through the cross-selling program and timely communication of promo offers.
• To engage with the customers and have good communication & customer handling skills to meet customer satisfaction scores.
• To develop competencies for new instrument portfolios by self-learning and initiative or training.
• Taking ownership and showing flexibility to the organizational needs

The Profile | Skills and Attitude

We are looking for a Service professional who is willing to develop his/her career in the fast-growing Service business and expect to have minimum of the below:

• Experience in the relevant field job up to 5 Years
• Experience in handling Installations of GC Analyzers in Oil & Gas Companies
• Experience in handling Minor Breakdowns in GC Analyzers
• Basic knowledge on Special Detectors like FPD, FD-HID, SCD
• Problem Solving skills
• Good in Internal and External Communication
• UAE Drivers’ license would be preferred but is not compulsory
• Genuine Passion for Customer Satisfaction

The Offer | Reward and Leadership Framework

• A multinational business environment in a fast-growing business within a company that is constantly striving to improve people's development, business, and financial performance.
• An environment where professionals can learn and develop thanks to a proven and successful leadership framework.
• A competitive compensation and reward package which can meet talent aspirations and goals.

We look forward to receiving candidate reference at careers@gulfbioanalytical.com citing as a reference Field Service Engineer - Analyzers

The Function | Accountabilities

We are looking for a Field Service Engineer that will adapt to the Service Delivery function set here in GBA. We cannot stress enough the importance of this function for our customers, so we are looking forward to a seasoned Service professional who can make a lasting positive impact in the following areas:

• To perform the activities with maximum Efficiency to meet predefined targets.
• Maximize the Number of jobs attended per Day and utilize the maximum working hours while maintaining customer loyalty.
• Ensure that maximum leads are generated through the cross-selling program and timely communication of promo offers.
• To engage with the customers and have good communication & customer handling skills to meet customer satisfaction scores.
• To develop competencies for new instrument portfolios by self-learning and initiative or training.
• Taking ownership and showing flexibility to the organizational needs 

The Profile | Skills and Attitude

We are looking for a Service professional who is willing to develop his/her career in the fast-growing Service business and expect to have minimum of the below:

• Experience in the relevant field job up to 5 Years
• Experience in handling Installations of Mass Specs - with frontend either - GC/Headspace or LC
• Experience in handling Breakdowns of above products
• Basic knowledge on Accessories and Applications related to Pesticide Analysis, Perfume Analysis, Forensic Labs
• Problem Solving skills
• Good in Internal and External Communication
• UAE Drivers’ license would be preferred but is not compulsory
• Genuine Passion for Customer Satisfaction

The Offer | Reward and Leadership Framework

• A multinational business environment in a fast-growing business within a company that is constantly striving to improve people's development, business, and financial performance.
• An environment where professionals can learn and develop thanks to a proven and successful leadership framework.
• A competitive compensation and reward package which can meet talent aspirations and goals. 

We look forward to receiving candidate reference at careers@gulfbioanalytical.com citing as a reference Field Service Engineer - Mass Spec

The Function | Accountabilities

We are looking for a Field Service Engineer that will adapt to the Service Delivery function set here in GBA. We cannot stress enough the importance of this function for our customers, so we are looking forward to a seasoned Service professional who can make a lasting positive impact in the following areas:

• To perform the activities with maximum Efficiency to meet predefined targets.
• Maximize the Number of jobs attended per Day and utilize the maximum working hours while maintaining customer loyalty.
• Ensure that maximum leads are generated through the cross-selling program and timely communication of promo offers.
• To engage with the customers and have good communication & customer handling skills to meet customer satisfaction scores.
• To develop competencies for new instrument portfolios by self-learning and initiative or training.
• Taking ownership and showing flexibility to the organizational needs 

The Profile | Skills and Attitude

We are looking for a Service professional who is willing to develop his/her career in the fast-growing Service business and expect to have minimum of the below:

• Experience in the relevant field job up to 5 Years
• Experience in handling Installations of Spectroscopy products like UV-VIS, FT-IR, ICP, ICP-MS, etc. Preferred OEMs – Perkin, Agilent, Shimadzu
• Experience in handling Breakdowns of above products
• Basic knowledge on Accessories and Applications
• Problem Solving skills
• Good in Internal and External Communication
• UAE Drivers’ license would be preferred but is not compulsory
• Genuine Passion for Customer Satisfaction 

The Offer | Reward and Leadership Framework

• A multinational business environment in a fast-growing business within a company that is constantly striving to improve people's development, business, and financial performance.
• An environment where professionals can learn and develop thanks to a proven and successful leadership framework.
• A competitive compensation and reward package which can meet talent aspirations and goals. 

We look forward to receiving candidate reference at careers@gulfbioanalytical.com citing as a reference Field Service Engineer - Spectroscopy