Maintenance, Repair and Peace of Mind: The All-in-One Comprehensive Maintenance Contract

08 January, 2021

We’ve all heard of the common saying, “Prevention is better than cure.” We completely agree. We too advocate that you should always look after your laboratory instruments and equipment and prevent wear and tear. That being said, there’s no harm in staying covered for untimely issues and malfunctions, right? To encompass both prevention and cure, we have the Comprehensive Maintenance Contract (CMC) for you.

A Comprehensive Maintenance Contract (CMC) not only offers preventive maintenance for your equipment but also includes all repair, updates and spare parts provisions. All in all, through a CMC, you offload all your worries to the service provider (like us!) and we handle the rest.

Here’s what a typical Comprehensive Maintenance Contract (CMC) would include:

  • Scheduled Preventive Maintenance Visit: You’d get regular visits for maintenance of your instruments pre-scheduled to ensure healthy functioning of your equipment.
  • Unlimited Emergency Visits: Any issue that you encounter in your equipment is dealt with, as an emergency, irrespective of the number of visits to be made.
  • Remote Diagnostic Support: Though not very common, service providers also lend remote support and are a call away to resolve your issues.
  • Software Patches and Updates: Any software patches or updates that are required for your equipment are provided at no additional cost.
  • Repair Services and Spare Parts: In case there’s any repair required, or any parts to be replaced, they too are covered in the contract.

Needless to say, this is as comprehensive as it can get. However, if you’re still not convinced, let’s take a look at what you stand to gain by investing in a Comprehensive Maintenance Contract.

Benefits of a Comprehensive Maintenance Contract (CMC)

  • Improves Productivity: Haven’t you noticed your instruments losing their speed and tenacity over time due to wear and tear? Their performance deteriorates due to wear and tear of regular usage. You can avoid this by availing CMC services. When your equipment and tools are regularly maintained and serviced, they perform at their optimum levels and their productivity is not hampered.
  • Sustains Performance: As an offshoot of the previous point, CMC services ensure that your instruments performance is sustained over time. Regular maintenance and repair ensure that your equipment is hale and hearty at all times. That way, their performance is always the best that can be.
  • Complete Peace of Mind: In a business, you have a million things to worry about, a trillion emails to respond to, and a zillion issues to deal with. Since you’re not superman (or superwoman!), you definitely have a lot on your plate most of the times. Handing over the responsibility of taking care of your equipment maintenance and repair, you take a big worry off your plate and get complete peace of mind from that end.
  • Priority Services: Since CMC is the most inclusive contract that you can have for your instruments, it’s also given priority by every service provider. You can say that you’re given VIP-treatment when it comes to resolving issues and providing services.
  • Lowest Downtime: Combining all the points above, with optimum productivity, optimum performance and priority services, what you get is that your equipment is up and running at all times. You experience the lowest downtime and maximum output.

CMC at Gulf Bio Analytical

CMC is one of the primary offerings at Gulf Bio Analytical. While you can be assured to get all the above provisions and benefits with us, there’s something more that we bring to the table. Here’s how we look at CMC and what we offer over and above the standard CMC in the industry:

  • Specialized Team: Based on your field and industry, we assign a specialized team to provide you onsite service and support.
  • Expertise That Matters: All our support staff are factory trained and certified engineers that have expertise in dealing with repair and maintenance.
  • Quick Response: We don’t like to keep you waiting. We strive to respond to your queries within 24 hours for all your issues.
  • Designated Support: As soon as you offload the responsibility to us, we assign a dedicated point of contact to be at your disposal at all times.
  • Affordable Pricing: Understanding the industry we’re in, we offer competitive pricing that’s unmatched and unbeatable at the quality standards we maintain.
  • Add-on Compliance Services: We’re always open to additional responsibility of taking care of compliance of your equipment while maintaining and repairing them.
  • Quality Assurance: We maintain high standards of quality in all services whether it be for preventive maintenance or break down emergency visits.
  • Remote Support: We empower you to resolve minor issues that you encounter instantly by constant remote support and guidance.

One For All

Whether it be for Consumables, Supplies or Hardware Repair Parts, we are here to provide all of it and be your company of choice.

All in all, we at Gulf Bio Analytical are here to provide you service that’s all-inclusive, integrated and high-end. We have the knowledge, expertise and capabilities to be the one-stop-shop for your analytical needs. Let’s talk about how we can assist you. Simply drop a mail at sharing your requirements and we’d contact you at the earliest.